Shipping Information
US DOMESTIC SHIPPING POLICIES
US orders are shipped from LA warehouse.
Each order requires 48 hours for processing and handling. This does not include weekends or holidays.
INTERNATIONAL SHIPPING POLICIES
International orders are shipped from Hong Kong warehouse.
Each order requires 24 hours for processing and handling. This does not include weekends or holidays.
Purchases made after 9 p.m. EST will not be shipped until the next business day. If you order after 9 p.m. EST on a Friday, your order will likely be shipped the following Monday. During peak season around the end of the year, please allow extra time checking/perfecting your items. Please refer to the chart below for rates/times.
SHIPPING RATES & DELIVERY
- Free Standard Shipping on all orders
- Free Express Shipping on orders over $100 USD
Express Shipping Transit Time
| Country | Cost | Delivery |
| US | $10 | 2 - 4 business days |
| Canada | $20 | 1 - 3 business days |
| UK & EU Countries | $10 | 1 - 3 business days |
| Australia | $10 | 1 - 3 business days |
| Japan & Korea | $10 | 2 - 4 business days |
| International | $20 | 2 - 4 business days |
You will receive a shipping notification from DHL Express/ FedEx once your order has been shipped.
You will be notified by email and SMS about the progress of your shipment and the estimated delivery date/time. If this doesn’t work with your schedule, you can customize your delivery and decide how, where, and when it will take place at the time and location that best suits you.
HOW ARE TAXES AND DUTIES CALCULATED?
All orders are shipped in Duties Delivered Unpaid (DDU): As the customer, you are liable for all import duties, customs, and taxes levied. Payment of these is required to release your order from customs on arrival.
CUSTOMS, DUTIES & TAXES
The customer is responsible for all applicable customs and import duties, fees, and taxes. We ship your package DDU (delivery and duties unpaid) and do not collect VAT, duties, and/or taxes. We cannot predict what your particular charges may be. If your order does require these additional charges, they must be paid by you for your package to clear customs. Some countries may require additional fees paid Collect on Delivery. These fees are paid to the local carrier and are not collected by BLACKTAILOR.
Customs authorities require that we state the value of your order directly on your package. Customs agents have the right to release or deny release of your package, and in rare cases, they may also delay delivery.
International returns initiated due to the wrong shipping address, delivery failure, or refusal to pay duties and taxes will be subject to a $25 restocking fee, which will be deducted from the refund amount. *the original shipping cost will not be refunded for Express Shipping.
HOW IS THE EXCHANGE RATE APPLIED?
When purchasing in a currency other than USD, the conversion is performed by our partner Flow Commerce, Inc. and includes a conversion fee, which covers processing and guarantees the exchange rate at checkout.
We recommend paying for your order in the currency your payment method was issued. While you can pay in a different currency, doing so may cause your bank to charge an additional fee to convert that currency back to your home currency.