SHIPPING & DELIVERY
How long does it take before my order gets shipped?
We are aiming to have your order dispatched from our facility within 24 hours. However, please bear with us in case we are spending extra time in checking / perfecting your items, particularly during the peak season around end of the year. This does not include weekends or holidays.
Purchases made after 9 pm EST will not be shipped out until the next business day. If you order after 9 pm EST on a Friday, your order will likely be shipped out on the following Monday.
Furthermore, there will be chances that the item that you ordered may run out of stock though we are doing our best to avoid this from happening. We will definitely try to get you notified as soon as possible if that happens.
How much is the shipping cost?
The shipping cost will be listed during checkout process and it depends on which shipping method you select.
Free Standard Shipping on all orders
Free Express Shipping on orders over $100
US / Canada - $15
EU Countries - $20
Japan - $15
Australia - $15
What is the delivery time of Standard Shipping?
The estimated delivery time displayed on the checkout page includes the preparation time to dispatch and also the shipping time altogether. The delivery time will vary a lot from country to country. In short, the shipping time alone could be around
For US orders : 6-12 business days
For non-US orders : 8-17 business days
Delivery time is not guaranteed for Standard Shipping as there are lot of factor affecting its speed and thus we would suggest Express Shipping if there is a date that you would like to meet. The above are estimated time required by the postal service and does not include the processing time of the Customs in the destination country. In some cases the local Customs office of your country may require additional documents and time to have your package cleared, and this may also cause further delay on the delivery.
What is the delivery time of Express Shipping?
For the majority countries in the world, Express shipping takes 1-3 business days to arrive.
There are occasions that the delivery may take a bit longer. Thus, please refer to the estimation that is displayed on the tracking page of the courier service, for which the URL to that page could be found on the email that our system sends you after the package is shipped.
Will my package be delivered to my house or to the post office for me to pick it up?
Your order will arrive at your house. There may be exceptions that door-to-door delivery service is not provided in particular cities / areas / countries, though this is rare.
Particularly, if you are choosing the Express Shipping, our courier partner will offer a flexibility to update the delivery address or make special arrangement with the delivery, such as,
Schedule the delivery on a specific date nominated by you or put the delivery on hold until you are back to the country
Release the package from signature or leave the package with your neighbor
Arrange to redirect the item to an alternate address or yours or a DHL service point
I cannot receive my order, what should I do?
Please email us at firstname.lastname@example.org with your order number.
Can I return my order?
Yes, any brand new product in original condition with the product tag and original packaging can be return or exchange within 90 days of delivery.
All returned items / exchanges would be compensated with non-expiring store credits ONLY.
Please make sure all return packages are sent with a trackable, insured service.
Please include the original invoice with your return to avoid any delays in processing. Shipping fees are non-refundable.
Do I need to pay return shipping?
Returns are made at your own charges. We supports re-shipment costs.
What if the size does not fit me?
For size / item exchanges, please use the reimbursed store credit to place a new order for the replacement.
How can I change my order?
Please email us at email@example.com within 12 hours. Be sure to include your order number!
How can I check my order status?
Sign in to your Account (the one that you made your order with) and click on "Track Order". In some instances, carrier's tracking information may only be available in 1-2 business days after the order is shipped.
CUSTOMS & TAXES
Do I need to pay taxes, customs & duties?
All orders are shipped in Duties Delivered Unpaid (DDU) : As the customer, you are liable for all import duties, customs and taxes levied. Payment of these is required to release your order from customs on arrival.